— Hans Höger
Design is not just about pleasing and benefitting the client with your work. Yes, you need to deliver what was agreed to under the contract. And yes, you should of course do the best work you can, and strive to make the client happy. Doing so comes with client-side obligations and check points (original work, deadlines, etc.). But that’s not all there is to it.
A designer also has a duty to the world at large.
Specifically, a duty to the audience that will receive their work: the end user, the target market, even just those whose eyeballs will meet it. Part of good design is making sure it works for those people, too, even more so than the client. (A client is rarely their own target audience). Depending on the client and specific design project, fulfilling this duty can include any of the following:
- Making it easy to use and clear
- Making sure it isn’t deceptive or misleading
- Making sure it isn’t harmful or unintentionally offensive
- Watching for cultural appropriation
- Creating work with aesthetic value (the world don’t need more ugly)
Sometimes, meeting these obligations means pushing back against something the client requests. This can be hard! Especially for new designers, or new client relationships. But if the project brief is clear, simply tying your points to what the project is trying to accomplish can help smooth the way. Making sure the intended audience is well taken care of can only help your client in the end.
What do you see as a designer’s duty to the larger public?